Return & Exchange Policy

Return Policy – Royal Kiger

At Royal Kigger, we want you to love what you’ve ordered! If for any reason you’re not satisfied with your purchase, we’re here to help. Please read our return policy below for more information.

1. Return Eligibility

• You have 30 days from the date of delivery to return any unworn, unwashed, and unused items.
• All returned items must be in their original condition, with all tags attached, and in the original packaging.
• Items that are worn, washed, or altered in any way are not eligible for return.

2. Non-Returnable Items

The following items are non-returnable:

• Sale or clearance items
• Personalized or custom items

3. How to Initiate a Return

• Please launch a request via sending email to our support department (support@royalkiger.com) 
• OR send your request message to our Whatsapp nos: 0092 323 0148473 & 0092 321 1964222 mentioning the invoice no. 

4. Return Shipping

• Customers are responsible for the return shipping costs, except in cases where the item received is defective or damaged.
• Please note, we recommend using a trackable shipping service to return your item, as we cannot guarantee that we will receive your returned item.

5. Refund or Exchange

• Refunds: Once your return is processed and approved, we will issue a refund to your original payment method. Please allow 5–10 business days for the refund to be processed and reflected in your account.

• Exchanges: If you wish to exchange your item for a different size, color, or style, please contact us at support@royalkiger.com. Exchanges are subject to product availability. If the item is out of stock, we’ll offer a refund.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide a full refund or send a replacement, depending on your preference.

7. Final Sale Items

• Items marked as "Final Sale" are not eligible for return, refund, or exchange. This includes items purchased during promotional events, discounts, or clearance sales.

8. Lost Shipment 

• In case of lost shipment, customer must inform via email with complete order details. We will set an inquiry regarding your claim. If after inquiry, it is confirmed that your claim is valid, then the product will be replaced.

9. Cancellation Policy

• You have the right to cancel the order at any time before the order has been processed. Once the order has been processed you will receive an email with tracking number, after which the order cannot be cancelled. However, exchange policy will be applicable. ROYAL KIGER has the right to cancel the order for the following reasons:
1. Items are out of stock.    
2. There is a price mistake of the product.
3. Credit card payment is declined by the financial institution.

Contact Us

• If you have any questions or need assistance with a return, please reach out to our customer service team at support@royalkiger.com.  We’re happy to help!

Thank you for shopping with Royal Kiger!